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Alongside our on-going quality commitment, CRYSTALP Jewellery provides an international two year warranty on any manufacturing defects when items are purchased through an authorized CRYSTALP retailer. Any piece found to be defective at the time of purchase will be either replaced or substituted by an authorized retailer or CRYSTALP Jewellery NZ Ltd. themselves. In case of substitution, it cannot be guaranteed that the consumer will receive the same design, but will receive a piece of comparable value. This warranty shall not apply to any goods which have been subject to abuse, modification, attempted repair, negligence, misuse, normal wear and tear or an accident.
In addition to the warranty for material and manufacturing defects, CRYSTALP Jewellery offers a Guarantee for metal parts breakage and the fall-out of crystals for six months normal use and for an abrasive wear of the galvanic plating for six months of normal use. For any defects after this six month period, it is the buyer’s responsibility to prove a defect already existed at the time of purchase. Authorized retailers and/or CRYSTALP Jewellery NZ Ltd. require the damaged article to be returned in its original packaging with its care certificate and proof of purchase.